Scope of Support

When can I request for support?

  • If you have issues with installation or configuration of functionality within Foodomaa.

  • If you do not understand the working process of a system/module in Foodomaa.

  • If something is not working in the way it should.

  • If you find bugs or security issues.

When is support out of the scope of Foodomaa?

  • Requesting for customization services

  • Requesting for a TeamViewer or any online session for the understanding working of a piece of code or the whole system

  • Integration with 3rd party applications (Tools, POS, ERP, SAAS, CMS, etc.)

  • Integration with payment gateways

  • Custom WebView support. (We do not guarantee the working of Fooodmaa if you wrap it within a WebView for Android or iOS)

  • If the application core files (PHP, JS, CSS, HTML, BLADE, JSON) files are modified or edited in any way, we will not be able to support unless all files are restored to its original form of the corresponding version.

  • If the Database is modified(creating, updating or deleting) manually, the support is Void until a fresh install is done or a backup of the original Database is restored(if available)

Channels for Support

The Offical and only channel for support of Foodomaa is through our HelpDesk Portal. Click Here to visit the Portal.

We DO NOT reply to email conversations and comments on CodeCanyon. Creating tickets on our HelpDesk Portal is the only way to get support. We also have a Community Supported Discord Channel (Un-official) Click Here to visit the Discord Group. The Official Community Forums is on its way and will be released soon.