Foodomaa®
  • Introduction
  • The Flow
  • Installation
    • Installation on Server
    • Installation on LocalHost
    • Update From an Older Version
  • Configurations
    • Google Maps API Keys
    • Google Distance Matrix API
    • SMS Gateway Settings
    • Push Notification Keys
    • One Signal Setup for Store Dashboard Notification
    • Changing customer and delivery application name
    • Email Configuration
    • Cache Configuration
    • Promo Sliders
    • Category Slider and Filters
    • Social Login
    • Store Scheduling (Open/Close)
  • FAQs
    • Zones in Foodomaa
    • White Screen Issues
    • Push Notifications & Alerts
    • How are Stores shown to the Customers?
    • Bulk CSV Upload
    • StoreOwner Dashboard Translations
    • How "Add to Homescreen" works?
    • How does Wallet works?
    • When is the next update?
    • Creating and Linking Pages
    • Razorpay Webhooks
  • Advanced Usage
    • Using the Full Source Code
  • Premium Modules
    • SuperCache Module
    • Delivery Area Pro Module
    • Thermal Printer Module
    • Call And Order Module
    • Order Schedule Module
  • Extras
    • Change Log
    • Change Log (old)
    • Requirements for Foodomaa
    • Limitations
    • Scope of Support
    • Refund Policy
    • License
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  • When can I request support?
  • When is support out of the scope of Foodomaa?
  • Channels for Support

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  1. Extras

Scope of Support

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Last updated 4 years ago

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When can I request support?

  • If you have issues with the installation or configuration of functionality within Foodomaa™.

  • If you do not understand the working process of a system/module in Foodomaa™.

  • If something is not working in the way it should.

  • If you find bugs or security issues.

When is support out of the scope of Foodomaa?

  • Requesting for customization services.

  • Requesting for a TeamViewer or any online session for the understanding working of a piece of code or the whole system.

  • Integration with 3rd party applications (Tools, POS, ERP, SAAS, CMS, etc.)

  • Integration with a new payment gateway.

  • Custom WebView support. (We do not guarantee the working of Foodomaa™ if you wrap it within a WebView/TWA for Android or iOS)

  • If the application core files (PHP, JS, CSS, HTML, BLADE, JSON) files are modified or edited in any way, we will not be able to provide support unless all files are restored to their original form of the corresponding version.

  • If the Database is modified(creating, updating, or deleting) manually, the support is Void until a fresh install is done or a backup of the original Database is restored(if available)

Channels for Support

The Offical and only channel for support of Foodomaa™ is through our HelpDesk Portal. to visit the Portal.

We DO NOT reply to email conversations and comments on CodeCanyon. Creating tickets on our HelpDesk Portal is the only way to get support. The Official Community Forums is on its way and will be released soon.

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