# Refund Policy

### Before you ask for a refund

If you have purchased Foodomaa™ and you are experiencing a ***technical issue**,* we recommend that you [contact us](https://stackcanyon.freshdesk.com) on our Support Ticket Channel and seek assistance.

### When am I eligible for a refund?

* Item is purchased but not downloaded.
* Mistakenly purchased the same item multiple times and the item has not been installed.

### Refunds are not processed in the following cases:

* You don't want it after you've downloaded it
* The item did not meet your expectations or you feel the item is of low quality
* You simply change your mind
* You bought an item by mistake
   and downloaded it
* You do not have sufficient expertise to use the item
* Item is not customizable because you only have a Regular License.
* The payment gateways provided in the application do not operate in your country/area.

{% hint style="danger" %}
**Any refund requests that fall on the above points are straightaway denied.** 
{% endhint %}

{% hint style="info" %}
**Extended Licenses are non-refundable given any reason for the refund claim.**
{% endhint %}

These refund policies are effective from 13 September 2019.


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